Privacy Policy

Last updated: March 4, 2026

Overview

LizL ("we", "us", "our") provides maternal health support through voice conversations and follow-up messaging. We are committed to protecting your privacy and handling your personal information responsibly.

Information We Collect

  • Contact information: Name, phone number, and email address you provide when using our service.
  • Call data: Call recordings, transcripts, and duration when you speak with our voice agent.
  • Health-related information: Topics discussed during calls, such as postpartum symptoms, breastfeeding, or emotional well-being.
  • Messaging data: SMS and WhatsApp messages sent to you as follow-up resources.

How We Use Your Information

  • To provide personalized maternal health support through voice calls.
  • To send follow-up resources (videos, articles) relevant to topics discussed during your call.
  • To identify potential health concerns that may need professional attention.
  • To improve our service and the quality of support we provide.

Messaging Consent

We only send SMS or WhatsApp messages to users who have explicitly opted in. You can opt out at any time by replying STOP to any message. Message and data rates may apply. Message frequency varies based on your usage of the service.

Data Sharing

We do not sell your personal information. We use third-party services to operate our platform:

  • Twilio: For phone calls and messaging delivery.
  • Vapi: For voice agent conversations.

These providers process data only as needed to deliver our service and are bound by their own privacy policies.

Data Security

We use industry-standard security measures to protect your information, including encrypted connections and secure data storage. However, no method of transmission over the internet is 100% secure.

Not Medical Advice

LizL provides general educational health information and emotional support. It is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider for medical concerns.

Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us. You may also opt out of messaging at any time.

Contact Us

If you have questions about this privacy policy, please contact us through our website.